‘Social Listening’: The Consumer Goods Giant Seeks to Capitalise On Vaseline’s Viral TikTok Trend.
As a product discovered over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline might not appear as an clear candidate for digital platform algorithms.
Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an promotional upheaval, seeing big businesses investing heavily in content creators and putting fewer resources into promoting products in conventional outlets.
The Path from Petroleum to Platforms
Originally produced in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers rubbing their skin with a derivative of drilling. Currently, a wave of content from users have recorded its extensive utilization in “life hacks”.
Promoted as a solution for polishing footwear or extending perfume longevity, and also a remedy for noisy doorways. It has even been deployed to combat the nuisance of snack dust adhering to hands.
Harnessing the Hype
Noticing its viral resurgence, strategists within the corporation boosted the tips by tasking their in-house experts with verification and letting the content creators in on the results.
Suggestions that it lessened the sting of chili on the mouth were confirmed. So too were ideas it could lengthen scent duration and revive leather bags. Claims that it would brighten smiles or lengthen eyelashes were refuted.
A Plan Built on ‘Social Listening’
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has led decision-makers to ramp up funding for content creators.
This tracking of digital spaces to inform business strategy has been termed “social listening”. The company's chief executive, freshly instated, has indicated the goal is to spend 50% of its massive marketing spend on social media content.
Evolving With Audience Behavior
A leading Unilever executive, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said engaging on social media “without dampening the fun” was essential.
“What is the key to genuine brand integration? That’s always what we’ve been trying to do as brands, since the era of community gossip and talking about what they used.
“We are witnessing a departure from a one-to-many model, where we would just transmit messages … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these groups seem specialized, however, they are large.
“Having your brand advocated by users, recommended by peers, that is how you can build trust and relevance. Content makers are key. We are expanding this endorsement system.”
A Revolutionary Change in Media
The strategy reflects profound shifts happening in audience habits, with Gen Z and millennial audiences allocating more attention to social media platforms than television, magazines or radio.
This change is evidenced by drops in traditional media advertising. In the UK, advertising income for primary networks have declined by over six hundred million pounds in actual value since the end of the last decade.
The Rise of the Creator Economy
Additionally, it points to a merging of functions as brands effectively act as media producers, partnering with hundreds of content creators to enhance their items.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us audiences believe endorsements from the personalities they subscribe to compared to commercial messages. This is a persistent pattern.”
He added firms may also cut expenditures by targeting content creators over big traditional media campaigns, which also permits simpler message refinement to see what works.
Such methods are increasing. Marketing investment on influencer marketing is growing fourfold quicker than total media spending. Across the United States, it has increased by over 100% since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Despite the huge changes, experts said they believed television commercials still played a key part to play, as networks still held the capability to frame public debate.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. The issue isn't broadcasters claiming: ‘We are no longer pertinent.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”